Policies

Clear policies because transparency is at our core

 

Financial

We are committed to providing high quality healthcare and service to our patients in a manner that is respectful, compassionate, and timely. In order to continue this mission, it is essential that payment be received for services provided. We currently participate in many insurance plans and managed care plans. It is important that you understand your particular medical coverage and that you keep us informed of any changes in your insurance coverage. We need this information to ensure accurate billing.

Our full Financial Policy, which all of our patients are asked to read, understand, and sign prior to any non-emergency treatment or care, is available for download.

 

Privacy AND Rights

We believe in transparency and communication. All patients have a set of rights that we are obligated to uphold. Our practice's Patient Bill of Rights and Privacy Policy are available for download. 

 

Appointment

Walk-in patients are welcome: We are able to treat minor illnesses and injuries without an appointment. Note: Patient sign in ends 30 minutes before closing.

Appointments: We strongly recommend all patients with chronic problems or who request a specific provider make appointments. Some visits require an appointment (e.g. annual exams) to ensure we have appropriate staffing. We do not schedule appointments when our staffing doesn't ensure timely treatment.

Triage: We honor appointments, and we see walk-ins as soon as possible, in the order of arrival. However, patients with urgent medical problems will be seen first.

 

Insurance

FirstCare Medical Group accepts health plans from most insurance carriers, including those listed below and Medicare. If you have insurance purchased directly from a private brokerage or agent, we highly recommend that you contact us to confirm in-network status. If you have any questions about whether we participate in your insurance plan, please call us at 973.857.3400 (Verona) or 201.896.0900 (Lyndhurst).

Please note we do not accept Medicaid.